BILLING QUESTIONS

I did not receive a sales confirmation email. Why?
Sales confirmation emails are sent with each order that our billingcompany processes for us. So please make sure that you enter a valid email address each time that you purchase a membership to insure that you'll receive your confirmation.
Some Internet Service Providers have very strict policies and they see these confirming emails as Spam, which can be a reason why you don't receive a confirmation.
In that case, get in touch with Support to retreive your login codes.

I have forgotten/lost my username and password. Where can I get this?
Usually you should receive an email confirmation once you become a member, if you lost or did not get this email, you can send a message at Support with your information so we can search through our database of members.

My username and password do not work. What do I do?
Check your confirmation email for the exact username and password.

It is important to not include any spaces if you copy and paste the info. (An easy way to copy and paste is to doubleclick on the login, rightmouse click to copy and again to paste in the box to login. The same with the password)
The extra box that requires Enter the code shown is not case sensitive.

If you would prefer to create your personal login and this option did not come up during the signup process, contact Support and send them the username/password combination of your choice.

How can I cancel my membership?
If you would like to cancel your subscription, please go to the page of the biller that was used to process your order.
This could be Verotel, Epoch, CCBill or 2000Charge.
If you still have difficulties cancelling your membership, please contact Support.

WEBSITE QUESTIONS

How can I download the movies?
You can save movies to your harddisk by clicking on the format of your choice and select the Save As option.

The movies don't work on my iPhone/iPad, why not?
You should have cookies enabled in your safari settings, Private browsing needs to be set off and Javascript needs to be on. Make sure your iPhone/iPad is setup like that, exit Safari, restart and try again.

How can I download the complete picture set?
On top of each gallery you will find a button saying "Download Zip". Click this link to download the zipfile of the complete gallery to your HardDrive.

 

May you have any other questions for us?
Fill out a ticket at Support